COVID-19 FAQs

WHAT ARE THE CURRENT ENTRY REQUIREMENTS?

All persons entering Jamaica (both Jamaicans and non-Jamaicans) will be required to present a negative COVID-19 test which was conducted within 72 hours prior to date of travel at check-in for their flights.

All residents of the United States of America (USA), Brazil, Dominican Republic, Mexico or Panama who are 12 years of age or over, are required to present a negative COVID-19 PCR or Antigen test result to check in for a flight. NOTE: Residents of all other countries are NOT REQUIRED to present a test result. Tests must be done by a medical laboratory that has a Clinical Laboratory Improvement Amendments (CLIA) registration or ISO 15189 certification.

WHAT HAPPENS IF THE EVENT IS CANCELLED DUE TO ANOTHER OUTBREAK OF COVID-19 WITH TRAVEL RESTRICTIONS?

• Island Gigs will provide guests a full refund if the event they booked for 2022 is cancelled by either Island Gigs, Jewel Resorts or the Bahia Principe Luxury Resort.
• In the event that the Government where your travel is scheduled to originate prohibits transportation services from their country due to issues related to COVID-19, Island Gigs will provide a full refund. Verification of travel itinerary will be required.
• In the event that the Government of Jamaica prohibits arrivals from the country from which your travel originates, Island Gigs will provide a full refund. Verification of travel itinerary will be required.
• Island Gigs will process refunds in the most expedient method possible. Please be aware this process may take up to 45 days to be completed.
• Please note: illness or interruption of trip due to contracting of Covid-19 is not covered as a reason for refund by Island Gigs; therefore, you should consider Travel Protection.
• Cancellations can not be taken over the phone. They must come via email to info@islandgigs.com
  
  

  ---

WHAT GENERAL PROTOCOLS ARE IN PLACE TO KEEP GUESTS SAFE AND HEALTHY?

The Jamaican government has prioritized resort workers to receive Covid-19 vaccinations. The vaccination process began in April and they plan on having resort workers fully vaccinated by early Fall. In addition the following policies will all also be in effect:

• Personal Protective gear is standard throughout the resort along with regular health screenings and temperature checks.
• High traffic areas and high touch points in common areas are sanitized and cleaned hourly.
• All local partners (excursions, private transportation) are required to implement specific measures of cleanliness and antiviral prevention.

WHAT ARRIVAL AND DEPARTURE SAFETY MEASURES ARE IN PLACE?

• REDUCED CONTACT ARRIVAL - Protective glass shields protect guest and associate interactions.
  
• PERSONAL PROTECTION EQUIPMENT (PPE) - All associates are outfitted with the proper PPE, including face covering and gloves.
  
• HIGH-TOUCH SANITIZATION - All pens, paper, room keys or any other handled materials are disposed or disinfected after each use.
  
• LUGGAGE - Guest luggage is sanitized at arrival and just prior to departure.
  
• CONTACTLESS FAREWELL - Express checkout and touchless payment methods are available.

WHAT ROOM SAFETY MEASURES ARE IN PLACE?

• DEEP CLEANINGS - Furniture, minibars and décor in each room are cleaned and sanitized daily prior to guest arrival. Scheduled cleanings during the length of a guest’s stay can only be requested by the guest in residence.
• PPE - On the occasion that any associate enters the guest’s room or suite, appropriate PPE will be worn.
• SAFE SEAL - A safe seal indicates when the room was serviced.
• CONTACTLESS CLEANING - Unless requested, strict protocols are in place regarding “no touch” or organization of guests’ belongings.
• AMENITIES - Antibacterial gel (hand sanitizer) and disinfectant wipes are included with sealed bathroom amenities. All toiletries are brand-new with each guest and glassware has been replaced with single-use disposable items.
• ELECTRONICS - All electronic items including televisions, in-room tablets and remote controls are safely sanitized. Remote controls will be disinfected and placed in a sealed bag.
  

  ---

WHAT FOOD AND DRINK SAFETY MEASURES ARE IN PLACE?

• ENHANCED SANITIZATION - Strict sanitization processes are in place at all dining venues and hand sanitizer is available at the entrance.
• CALL AHEAD SEATING - Tables in dining venues are at least six feet apart and call-ahead seating at à la carte venues limits crowds or queues.
• MARKETS (BUFFET DINING) - Redesigned approach to buffet dining that includes sealed and protective barriers and staff-assisted service.
  
• DIGITAL MENUS - Access new digital menus for a true no-touch experience.
  
• BARS AND LOUNGES - Surfaces immediately cleaned and sanitized after each service and twice an hour.
  
• TAKEOUT - Enhanced takeout service available with sealed containers and disposable wares.
  
• ROOM SERVICE - Room service packaging/delivery adheres to new, improved protocols with each safely sealed. A $5 fee will be charged per delivery.
  

  ---